Restoring an Approver
In cases where you no longer have access to your mobile phone either due to loss, breakage or other circumstances it's possible to restore (newly register) an existing Approver on a newly installed Securosys Authorization App.
Restoration of an Approver can be done on the same or a new mobile device.
The following procedures also apply when a device is fully operational but the Approver must be changed, see Settings - New Registration.
The restoration procedure is performed by an Approver as well as an Approver Manager.
Backup Password is Known
Follow this procedure to restore the Approver when the backup password
is still known.
- Inform your Approver Manager of your loss of access and refer to Your company policies.
- The Approver Manager will have to issue a new
oneTimeCode
. - On a new phone, download and install the Securosys Authorization App. See Installation for more information and a step-by-step guide.
- Register again with the new
oneTimeCode
& yourbackupPassword
received from your Approver Manager.
Approver Manager, to issue a new oneTimeCode
, please follow the prodedure described in Rest-API - Restore from Backup.
Backup Password is Forgotten
Follow this procedure to restore the Approver when the backup password
was forgotten.
- Inform your Approver Manager of your loss of access and refer to your company policies.
- The Approver Manager will have to issue a new
oneTimeCode
and a newbackupPassword
. - Register again with the new
oneTimeCode
& the newbackupPassword
received from your Approver Manager.
Approver Manager, to issue a new oneTimeCode
and backupPassword
, please follow the prodedure described in Rest-API - Forgot Password.